Check out our Newest Case Study on Boom: Mobile Banking in the Americas

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We’ve written and shared much on mobile banking , including case studies on M-PESA , research on branchless banking , and issues of security in mobile banking. Success in mobile banking servicces have varied with some highly successful, and others less so. We also observed that services are highly dependent on many factors, including: reach, reliability, user retention, ease of use, approach with agents or operators, number of customers, geography, mobile infrastructure and landscape, technology used, language, cost, and regulatory issues.

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