What About Facebook Messenger Chatbots for Development?

Bolsa Familia is the Brazilian Government program for conditional income-transfers serving 14 million families living in poverty throughout the country. However, families have to consult the program manager at their city hall to see if they are eligible for the program. Any Brazilian poor enough to be eligible for Bolsa Familia could be discouraged from applying due to the long travel and wait times involved. I do not mean to pick on Brazil – the problem of servicing poor and often rural constituents is not unique to that country, and delays are all too familiar to anyone who has spent any time dealing with any bureaucracy. The question for us then becomes: Can we use instant messaging platforms and chatbots to increase convenience for everyone, especially poor people who cannot afford to waste time on tasks that can literally mean the difference between life and death?’ The Role of Chatbots What if we could just let people find out how much they are entitled to on the Bolsa Familia by using a chat messenger

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What About Facebook Messenger Chatbots for Development?