The role of patient perception of crowding in the determination of real-time patient…

AbstractObjectiveTo evaluate the associations between real-time overall patient satisfaction and Emergency Department (ED) crowding as determined by patient percepton and crowding estimation tool score in a high-volume ED.DesignA prospective observational study.SettingA tertiary acute hospital ED and a Level 1 trauma center.ParticipantsED patients.Intervention(s)Crowding status was measured by two crowding tools [National Emergency Department Overcrowding Scale (NEDOCS) and Severely overcrowded–Overcrowded–Not overcrowded Estimation Tool (SONET)] and patient perception of crowding surveys administered at discharge.Main outcome measure(s)ED crowding and patient real-time satisfaction.ResultsFrom 29 November 2015 through 11 January 2016, we enrolled 1345 participants.

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The role of patient perception of crowding in the determination of real-time patient…